Status Management
Track item status and availability throughout the sales process to maintain accurate inventory and provide excellent customer service.
Status Types
Different types of statuses help you track various aspects of your business
Inventory Status
Track the availability and condition of your watches
Available
Item is ready for sale
Available Actions
- • Create deal
- • Update pricing
- • Add to showcase
Reserved
Item is held for a specific customer
Available Actions
- • Create deal
- • Extend reservation
- • Release reservation
Sold
Item has been sold
Available Actions
- • View deal details
- • Generate receipt
- • Update inventory
Consigned
Item is being sold on behalf of another party
Available Actions
- • Track consignment
- • Update commission
- • Contact consignor
Under Repair
Item is being serviced or repaired
Available Actions
- • Track repair status
- • Update timeline
- • Contact service center
Not Available
Item is temporarily unavailable
Available Actions
- • Set availability date
- • Update reason
- • Notify customers
Deal Status
Monitor the progress of customer transactions
Draft
Deal is being prepared
Available Actions
- • Edit deal
- • Add items
- • Set pricing
Pending
Awaiting customer confirmation
Available Actions
- • Send quote
- • Follow up
- • Modify terms
Confirmed
Customer has agreed to terms
Available Actions
- • Process payment
- • Prepare items
- • Schedule delivery
In Progress
Deal is being processed
Available Actions
- • Update progress
- • Add notes
- • Contact customer
Completed
Transaction successfully completed
Available Actions
- • Generate receipt
- • Update inventory
- • Follow up
Cancelled
Deal was cancelled
Available Actions
- • Restore inventory
- • Refund if needed
- • Archive deal
Visibility Settings
Control who can see your items and when they're visible
Public
PublicVisible to all customers and search engines
- Appears in public listings
- Indexed by search engines
- Shareable on social media
- Visible to all visitors
Private
PrivateOnly visible to logged-in customers
- Requires customer login
- Not indexed by search engines
- Shareable with direct link
- Visible to registered users only
Hidden
HiddenNot visible to customers
- Not visible in any listings
- Not indexed by search engines
- Not shareable publicly
- Visible to staff only
Common Status Workflows
Typical processes and status changes in your business
New Item Workflow
Process for adding new items to inventory
Sale Workflow
Process for selling an item
Consignment Workflow
Process for consignment items
Repair Workflow
Process for items under repair
Status Management Best Practices
Follow these guidelines for effective status management
Regular Status Updates
Keep status information current and accurate
- Update status immediately when changes occur
- Set reminders for status reviews
- Use automated status changes where possible
- Train staff on status management procedures
Clear Status Definitions
Ensure everyone understands what each status means
- Document status definitions clearly
- Provide training on status usage
- Use consistent terminology across the platform
- Regularly review and update definitions
Status-Based Actions
Use status to trigger appropriate actions
- Automate actions based on status changes
- Set up notifications for status updates
- Use status to control visibility and availability
- Create status-based reports and analytics
Customer Communication
Keep customers informed about status changes
- Send notifications for important status changes
- Provide clear explanations of status meanings
- Use status to set customer expectations
- Offer alternatives when items are unavailable
Automating Status Changes
Use automation to keep your status information accurate and up-to-date
Automatic Status Updates
- Items automatically marked as "Sold" when deals are completed
- Reservations automatically expire after set time periods
- Items become "Available" when repairs are completed
- Status changes trigger notifications to relevant parties
Manual Status Management
- Override automatic status changes when needed
- Set custom statuses for special situations
- Add notes and comments to status changes
- Track status change history for audit purposes
What's Next?
Continue with these guides to manage your business effectively
Need Help with Status Management?
Our support team can help you optimize your status management workflow.